Green Zone Course

now available in Australia
Understanding and Managing Conflict in Children's Healthcare - Interactive E-learning course
  • 10,000

    Healthcare professionals trained in the MMF Conflict Management Program Since 2010
  • 3 hours duration

    Self-paced E-learning module - saves your progress as you go
  • Tiered pricing

    Cost-effective for organisations wishing to embed Green Zone awareness amongst a critical mass of their workforce
  • CHA member discounts

    15% discount on course fee
    The Green Zone Course


    Write your awesome label here.
    The Green Zone Course was originally developed for the UK National Health Service. It provides health professionals working at all levels in children's healthcare with an essential toolkit for recognising, managing and de-escalating conflict between families and professionals.

    The  content has been developed with the support and expertise of health professionals and parents/carers who have had direct experience of conflict in children's healthcare. It is underpinned by peer-reviewed research from children's healthcare settings.

    There are three modules which can be completed at participants' own pace; about an hour should be allowed for each .

    Each module contains

    • Interviews with parents and health professionals
    • Role play vignettes by actors
    • Short conversations by facilitators highlighting key themes to support your learning
    • Exercises and quizzes to build your expertise

    What does the course cover?

    Module 1

    Module 2

    Module 3

    Module 1

    Introduction to the causes and impact of conflict in a healthcare environment

    Facilitated by Dr Esse Menson

    How do we define conflict?

    What are its key causes?

    What is the impact of conflict on
    professionals, families and the child?

    Module 2

    Identifying the triggers and warning signals of conflict using the Conflict Pathway

    Facilitated by  Sarah Barclay

    What are the key triggers for conflict between
    families and health professionals?

    Identifying the warning signs

    Understanding the stages of conflict escalation

    Module 3

    Skills and strategies for
    de-escalating and managing conflict

    Facilitated by Oscar Mathew

    The importance of recognising cues

    How to respond and why it matters

    Preparing yourself for and having, challenging

    Where does the Green Zone Course fit within the MMF Conflict Management Program?

    Empty space, drag to resize

    Essential conflict management toolkit

    Our E-learning course is designed to sit alongside our face to face training as a standalone essential toolkit of the core skills healthcare professionals will find most useful in recognising, managing and approaching conflict with confidence.

    E-learning vs Face to Face

    The Green Zone Course covers the main themes of our Level 1 in-person workshops, with a few differences:

    • our workshops feature live interaction and role plays; the E-learning course has quizzes, exercises and innovative word cloud activities to support interaction and reinforce learning. 
    • our workshops introduce the Conflict Management Framework and includes a session on managing conflict as a team and a discussion about handling a conflict case in handover.

    Early feedback from the E-learning rollout in the UK in early 2023 is that organisations that sign up in teams are finding imaginative ways to share, discuss and embed their new understanding and skills.

    The sweet spot for critical mass

    The driver for the NHS in commissioning MMF to develop the course for their staff in the UK was the ambition to equip the widest possible number of healthcare professionals with a core understanding of conflict management skills - and thus achieve a critical mass across the NHS workforce using a common conflict management language and approach.

    We have a similar ambition for Australia. Having trained several hundred paediatric healthcare professionals in our face to face workshops in Melbourne, Sydney, Perth, Brisbane and Adelaide over the past few years there is already a core cohort here who are using the Program in their daily practice. The availability of this online self-paced option will support those organisations who want to introduce and embed the core conflict management skills across their wider workforce.

    Accessible and affordable

    The Green Zone Course is a good fit for individuals and organisations who recognise the value of a shared language and structure for managing conflict in their workplace setting, but perhaps where our face to face workshops may not be an option for financial or practical reasons: e.g. remote locations and/or a geographically-dispersed workforce
    Meet our Team

    Green Zone Course Facilitators

    Our Green Zone Course is delivered by our most experienced facilitators and mediators. Each member of the MMF team has a wealth of experience in conflict management from professional backgrounds including medicine and law. The team are passionate about sharing their knowledge and skills in resolving conflict.

     Sarah Barclay

    MMF Founder and Director, Accredited Mediator
    Sarah founded The Medical Mediation Foundation in 2010. She was the co-director of the pioneering conflict management project at the Evelina London Children’s Hospital. The project was awarded Program of the Year in the 2018 National Mediation Awards and Sarah was voted an ‘NHS Innovator’ by the Health Service Journal. She has a Masters degree in Medical Law and Ethics from King’s College London and is a former award-winning BBC social affairs correspondent and presenter. Sarah has led MMF’s engagements in Australia and New Zealand and facilitates Level 1,2 and 3 course delivery.

    Dr Esse Menson

    MMF Associate, Accredited Mediator
    Esse became a consultant paediatrician in 2006, specialising in infectious diseases, immunology and HIV. She received her mediation accreditation in 2014 while a consultant at the Evelina Hospital, and worked with MMF to develop the Evelina Resolution Project. Esse has a certification in Compassion Training from the Centre for Compassion and Altruism Research and Education (Stanford, USA). As one of MMF’s principal trainers, Esse facilitates delivery and supervision of all four levels of the Program in the UK, Australia and New Zealand.

    Oscar Mathew

    MMF Director, Accredited Mediator
    Oscar is a qualified barrister and a former Senior Legal Adviser to the General Medical Council in the UK. Oscar specialises in clinical team development and workplace conflict resolution, helping teams to engage with difficult issues and bringing a balance of voices to a room. In addition to his director duties, Oscar leads delivery of MMF’s Level 4 training in ‘Managing conflict between colleagues and building better teams’.

    Course Fees


    Instant access - single registration


    Group Registrations
    Cost per registration


    Group Registrations
    Cost per registration


    Group Registrations
    Cost per registration
    (Please CONTACT US to discuss a bespoke quote for 500+ registrations)

    *CHA members receive 15% discount on these prices