Case Studies

Our work at The Medical Mediation Foundation (MMF) is focused on two things: helping to train multi-disciplinary groups of health professionals to recognise the triggers and warning signs of conflict and supporting parents and health professionals by offering mediation to help restore communication and trust if it has become strained or broken down.

The Evelina Resolution Project

The Evelina Resolution Project was launched in 2013 at the Evelina London Children’s Hospital, one of the UK’s leading children’s hospitals. It was the first conflict management programme in an NHS children’s hospital.

Starship Children’s Hospital, Auckland, New Zealand

In a recent presentation to children’s hospitals across Australasia, Dr Webster reported that they had seen “a marked reduction in ‘unresolvable’ conflict situations in wards and teams where the majority of senior staff have done the training."

True Colours Trust

In 2021 we started an exciting three year conflict management project working with three NHS children’s hospitals and a children and young people’s hospice. The project builds on all of our previous evidence-based work and is designed to embed all three levels of our conflict management programme into these organisations.