face-to-face Course

Recognising and managing conflict between families and healthcare professionals

The essential toolkit for recognising and understanding conflict between families and health professionals

Full day Level 1 Training 9am-4.30pm
Melbourne (5 August) - Sydney (15 August)
Brisbane (19 August) - Adelaide (3 September)

Course fee

$795* 

*CHA members $680

For doctors (where reclaimable under  learning allowance)

$650* 

*CHA members $550

Nurses, allied health, support workers and others were not reclaimable

$530

Group boookings

Per participant for 5+ participants. 

About the course

MMF Foundation training delivered by our Australian faculty
Our essential conflict management toolkit to recognise, understand and manage conflict between families and health professionals

You will learn how to
  • understand the causes and triggers for conflict with families/patients
  • recognise the signs of potential or actual conflict
  • intervene and manage difficult situations
  • prepare for challenging conversations
  • discuss conflict cases across and within clinical teams

Who should do this course
This course is suitable for the entire workforce, including including medical, nursing, allied health and non-clinical staff

This course will teach you to

01

Understand

the impact and causes of interpersonal conflict in a healthcare context
02

Identify

when a conflict is escalating and how to manage it
03

Learn

strategies for having better conversations with colleagues

Register now!

Our Partners and Clients in Australia and New Zealand

Children's Healthcare Australasia

Royal Children's Hospital Melbourne

Sydney Children's Hospital Network

Perth Children's Hospital

Starship Auckland

Christchurch Hospital
Matatiki - Child and Youth Health

The Medical Mediation Foundation is a not-for-profit organisation providing conflict management training and specialist mediation services to assist in preventing and managing disagreements between families/caregivers and healthcare providers.

CHA is a vibrant and diverse non-profit community of children’s hospitals & paediatric units across Australia & New Zealand. CHA members share a passion for continuously improving the experiences & outcomes for all children & young people requiring hospital care, and their families.

Thank you!

© Copyright The Medical Mediation Foundation  2024
MMF is a not-for-profit company limited by guarantee, registered in the UK number 7398812 and Australia ABN 51 671 899 531