Advanced training

Level 4

Managing conflict between colleagues and building better teams
Teaches staff to:
understand how and why conflicts arise within and between teams
distinguish between conflict styles and communication preferences
use conflict de-escalation strategies
understand the requisites for functional teams and how to achieve them


Course Delivery
One-day face-to-face workshop tailored towards senior staff, team and service leads and managers who lead teams and support their workforce when conflict arises.

NOTE: This course complements the Level 1 and Level 2 training. It is recommended but not a pre-requisite for participants to have completed the Level 1 and Level 2 training.
Get in touch

Register your interest in attending our in person workshops

We are finalising our Australia workshop program for 2024. Registering your interest here ensures you receive information on course availability as soon as dates are announced. 

We also offer bespoke sessions for teams and organisations and are happy to discuss options. Or you can join one of our scheduled workshops which will be held in several Australian capital cities in 2024.
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Can't wait? If you want to get started sooner, our E-learning option, the Green Zone Course is available now
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Our Partners and Clients in Australia and New Zealand

Children's Healthcare Australasia

Royal Children's Hospital Melbourne

Sydney Children's Hospital Network

Perth Children's Hospital

Starship Auckland

Christchurch Hospital
Matatiki - Child and Youth Health

The Medical Mediation Foundation is a not-for-profit organisation providing conflict management training and specialist mediation services to assist in preventing and managing disagreements between families/caregivers and healthcare providers.

CHA is a vibrant and diverse non-profit community of children’s hospitals & paediatric units across Australia & New Zealand. CHA members share a passion for continuously improving the experiences & outcomes for all children & young people requiring hospital care, and their families.

Thank you!

© Copyright The Medical Mediation Foundation  2024
MMF is a not-for-profit company limited by guarantee, registered in the UK number 7398812 and Australia ABN 51 671 899 531