Course Content

Conflict Management Training

Recognising and managing conflict between families and healthcare professionals

Explore the course

Our Conflict Management Course is delivered in  3  modules

Module 1
Module 2
Module 3

The Conflict Pathway

What are the key triggers for conflict between families and health professionals?

The skill you need to become a real professional.

Identifying the warning signs

Learn the tools used by the world's top professionals.

Understanding the stages of conflict escalation

Boost your confidence, master "the field".

Skills and strategies for managing conflict

The importance of recognising cues

The skill you need to become a real professional.

How to respond and why it matters

Learn the tools used by the world's top professionals.

Preparing yourself for and having, challenging conversations

Boost your confidence, master "the field".

An introduction to the causes and impact of conflict in a health care environment.

How do we define conflict?

The skill you need to become a real professional.

What are its key causes?

Learn the tools used by the world's top professionals.

What is the impact of conflict on professionals, families and the child?

Boost your confidence, master "the field".

Our Partners and Clients in Australia and New Zealand

Children's Healthcare Australasia

Royal Children's Hospital Melbourne

Sydney Children's Hospital Network

Perth Children's Hospital

Starship Auckland

Christchurch Hospital
Matatiki - Child and Youth Health

The Medical Mediation Foundation is a not-for-profit organisation providing conflict management training and specialist mediation services to assist in preventing and managing disagreements between families/caregivers and healthcare providers.

CHA is a vibrant and diverse non-profit community of children’s hospitals & paediatric units across Australia & New Zealand. CHA members share a passion for continuously improving the experiences & outcomes for all children & young people requiring hospital care, and their families.

Thank you!

© Copyright The Medical Mediation Foundation  2024
MMF is a not-for-profit company limited by guarantee, registered in the UK number 7398812 and Australia ABN 51 671 899 531