Level 1

The essential toolkit for recognising and understanding conflict between families and health professionals.

Teaches staff to
understand the causes and triggers for conflict with families/patients
signs of potential or actual conflict
intervene and manage difficult situations
for challenging conversations
discuss conflict cases across and within clinical teams

Course Delivery (two streams)
  • One-day face-to-face workshop for key clinical staff, managers and team leaders
  • E-learning program for the wider staff cohort, supplemented by skill builder MMF-facilitated drop-in sessions
Get in touch

Register your interest in attending our
 in person workshops

We are finalising our Australia workshop program for 2024. Registering your interest here ensures you receive information on course availability as soon as dates are announced. 

We  offer bespoke sessions for teams and organisations and are happy to discuss options. Or you can join one of our scheduled workshops which will be held in several Australian capital cities in 2024.
Thank you!
Can't wait? If you want to get started sooner, our E-learning option, the Green Zone Course is available now
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