FOUNDATION

Level 1

The essential toolkit for recognising and understanding conflict between families and health professionals.

Teaches staff to
understand the causes and triggers for conflict with families/patients
recognise signs of potential or actual conflict
intervene and manage difficult situations
prepare for challenging conversations
discuss conflict cases across and within clinical teams

Course Delivery (two streams)
  • One-day face-to-face workshop for key clinical staff, managers and team leaders
  • E-learning program for the wider staff cohort, supplemented by skill builder MMF-facilitated drop-in sessions
Get in touch

Register your interest in attending our
 in person workshops

We are finalising our Australia workshop program for 2024. Registering your interest here ensures you receive information on course availability as soon as dates are announced. 

We  offer bespoke sessions for teams and organisations and are happy to discuss options. Or you can join one of our scheduled workshops which will be held in several Australian capital cities in 2024.
Thank you!
Can't wait? If you want to get started sooner, our E-learning option, the Green Zone Course is available now
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Our Partners and Clients in Australia and New Zealand

Children's Healthcare Australasia

Royal Children's Hospital Melbourne

Sydney Children's Hospital Network

Perth Children's Hospital

Starship Auckland

Christchurch Hospital
Matatiki - Child and Youth Health

The Medical Mediation Foundation is a not-for-profit organisation providing conflict management training and specialist mediation services to assist in preventing and managing disagreements between families and healthcare providers

CHA is a vibrant and diverse non-profit community of children’s hospitals & paediatric units across Australia & New Zealand. CHA members share a passion for continuously improving the experiences & outcomes for all children & young people requiring hospital care, and their families.

Thank you!

© Copyright The Medical Mediation Foundation  2023
MMF is a not-for-profit company limited by guarantee, registered in the UK number 7398812 and Australia ABN 51 671 899 531