Level 2

Managing conflict as a team using the MMF Conflict Management Framework.
Teaches staff to
use the MMF Conflict Management Framework, particularly at difficult stages of conflict escalation.

Participants will have the opportunity to role-play managing conversations at the different stages. Included in the training is a package of useful documents, including template letters for families/parents/carers and Acceptance of Responsibility agreements.

 Level 2 training also builds an in-house resource of conflict management ‘champions’ able to model the Framework skills and provide advice and support to other members of staff.

Course Delivery
One day face-to-face workshop for senior nursing, medical and allied health professionals who have completed Level 1 training and who have responsibility for managing conflict within their clinical specialties.
Get in touch

Register your interest in attending our in person workshops

We are finalising our Australia workshop program for 2024. Registering your interest here ensures you receive information on course availability as soon as dates are announced. 

We also offer bespoke sessions for teams and organisations and are happy to discuss options. Or you can join one of our scheduled workshops which will be held in several Australian capital cities in 2024.
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Can't wait? If you want to get started sooner, our E-learning option, the Green Zone Course is available now
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